Privacy Policy

1. Introduction

Bail Chamv Tours ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone, address)
• Payment and billing information
• Travel preferences and requirements
• Emergency contact details
• Dietary restrictions and accessibility needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device and operating system details
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Processing bookings and providing tour services
• Communicating about your bookings and tours
• Sending marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations
• Ensuring safety and security during tours

4. Information Sharing

We may share your information with:

• Tour operators and accommodation providers
• Transportation companies and guides
• Payment processors and financial institutions
• Insurance providers when required
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data storage and transmission
• Regular security assessments
• Access controls and staff training

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

7. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.

8. International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: