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Terms of Service

Last updated: 23 June 2025

1. Agreement to Terms

By accessing and using Bail Chamv Tours' services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Company Information

Bail Chamv Tours is a tour operator registered in Australia:

  • ABN: 12 345 678 901
  • Address: Level 12, 456 George Street, Sydney NSW 2000
  • Phone: +61 2 9876 5432
  • Email: [email protected]

3. Services

We provide group tour services throughout Australia, including:

  • Guided tours and excursions
  • Transportation arrangements
  • Accommodation bookings
  • Activity and attraction access

4. Booking and Payment

4.1 Booking Process

  • All bookings must be confirmed in writing
  • A deposit is required to secure your booking
  • Full payment is due 30 days before tour departure
  • Bookings are subject to availability

4.2 Pricing

  • All prices are in Australian Dollars (AUD)
  • Prices include GST where applicable
  • Prices may change without notice until booking is confirmed

5. Cancellation and Refunds

5.1 Cancellation by You

  • More than 60 days: Full refund minus 10% processing fee
  • 30-60 days: 50% refund
  • Less than 30 days: No refund
  • Cancellation must be in writing

5.2 Cancellation by Us

We may cancel tours due to:

  • Insufficient bookings
  • Weather or safety concerns
  • Force majeure events

In such cases, we offer a full refund or alternative tour option.

6. Travel Requirements

6.1 Participant Responsibilities

  • Valid identification must be carried
  • Participants must be physically capable of tour activities
  • Medical conditions must be disclosed
  • Appropriate insurance is recommended

6.2 Age Restrictions

  • Minimum age may apply to certain tours
  • Children under 18 must be accompanied by an adult
  • Age-appropriate activities will be provided

7. Liability and Insurance

7.1 Our Liability

Our liability is limited to the tour price paid. We are not liable for:

  • Acts of third-party service providers
  • Personal injury or property damage
  • Delays or cancellations beyond our control
  • Personal items or valuables

7.2 Insurance

We strongly recommend comprehensive travel insurance covering:

  • Medical expenses
  • Trip cancellation/interruption
  • Personal belongings
  • Activity-specific coverage

8. Conduct and Safety

8.1 Participant Conduct

Participants must:

  • Follow guide instructions
  • Respect other participants and locals
  • Comply with local laws and customs
  • Maintain appropriate behaviour

8.2 Safety Measures

We implement safety protocols including:

  • Regular equipment inspections
  • Trained and certified guides
  • Emergency response procedures
  • Risk assessment and management

9. Intellectual Property

All content on our website and promotional materials is protected by copyright and trademark laws. Unauthorised use is prohibited.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect and use your personal information.

11. Dispute Resolution

Any disputes will be resolved through:

  • Good faith negotiations
  • Mediation if required
  • Australian Consumer Law protections
  • Jurisdiction of Australian courts

12. Changes to Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of updated terms.

13. Contact Information

For questions about these Terms of Service:

Email: [email protected]

Phone: +61 2 9876 5432

Address: Level 12, 456 George Street, Sydney NSW 2000, Australia

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